Refund Policy

Last Updated: April 15, 2024

Introduction

At Oman Cuisine Blog, we strive to ensure your complete satisfaction with our products and services. This Refund Policy outlines our guidelines for refunds and is designed to be fair and transparent. Please read this policy carefully before making a purchase.

By making a purchase through our website, you acknowledge that you have read, understood, and agree to be bound by this Refund Policy.

Products and Services Covered

This Refund Policy applies to the following products and services offered by Oman Cuisine Blog:

  • Digital recipe collections and cookbooks
  • Online cooking courses and tutorials
  • Premium memberships and subscriptions
  • Physical merchandise (such as cooking utensils, spice kits, etc.)
  • Cooking workshop bookings and event tickets

Eligibility for Refunds

Digital Products

Due to the nature of digital products, we generally do not offer refunds on digital purchases (recipe collections, e-books, downloadable content) once they have been downloaded, accessed, or the download link has been provided, except in the following circumstances:

  • The digital product is substantially different from what was described
  • The digital product is non-functional or inaccessible due to technical issues on our end
  • You have accidentally purchased the same digital product twice within 24 hours

Online Courses and Tutorials

For online courses and tutorials, we offer:

  • A 7-day money-back guarantee from the date of purchase if you are not satisfied with the course content
  • Refunds will only be provided if less than 25% of the course content has been accessed
  • No refunds will be issued after the 7-day period or if more than 25% of the course has been accessed

Subscriptions and Memberships

For recurring subscriptions and memberships:

  • You can cancel your subscription at any time through your account settings
  • No refunds are provided for partial subscription periods
  • When you cancel, you will continue to have access to your subscription benefits until the end of your current billing period
  • For annual subscriptions, we may offer a prorated refund at our discretion if cancellation is requested within 30 days of the renewal date

Physical Merchandise

For physical items:

  • You may return unused, unopened items within 14 days of receipt for a full refund of the purchase price (excluding shipping costs)
  • Items must be returned in their original packaging and in the same condition as received
  • Shipping costs for returns are the responsibility of the customer unless the item was received damaged or defective
  • Personalized or custom-made items cannot be returned unless they are defective

Workshop Bookings and Event Tickets

For cooking workshops and event tickets:

  • Full refunds are available if cancelled at least 14 days before the event date
  • 50% refund if cancelled between 7-13 days before the event
  • No refunds for cancellations less than 7 days before the event
  • If we cancel an event, you will receive a full refund or the option to transfer to another date
  • You may transfer your booking to another person at no additional cost by notifying us at least 48 hours before the event

Exceptions to the Refund Policy

We cannot offer refunds in the following situations:

  • After the specified refund period has expired
  • If you have violated our Terms and Conditions
  • For digital content after it has been accessed, downloaded, or streamed
  • For physical items that have been used, damaged, or are not in their original packaging
  • For purchases made through third-party vendors or platforms (please refer to their respective refund policies)
  • If the request appears fraudulent or abusive
  • For shipping, handling, and delivery fees unless the return is due to our error

How to Request a Refund

To request a refund, please follow these steps:

  1. Contact our customer support team at [email protected] with the subject line "Refund Request"
  2. Include the following information in your email:
    • Your full name and email address used for the purchase
    • Order number or transaction ID
    • Date of purchase
    • Name of the product or service
    • Reason for requesting a refund
    • Any relevant screenshots or documentation
  3. For physical merchandise returns:
    • Do not send any items back without first receiving confirmation and return instructions from our team
    • Once approved, you will receive a return address and any specific return instructions
    • Package the item securely in its original packaging if possible
    • We recommend using a trackable shipping method for your protection

Refund Processing

Processing Time

Once your refund is approved:

  • Digital product refunds will be processed within 5-7 business days
  • Physical merchandise refunds will be processed within 10-14 business days after we receive the returned item
  • Subscription cancellations are processed immediately, but access continues until the end of the current billing period

Refund Method

Refunds will be issued using the original payment method:

  • Credit/debit card payments will be refunded to the same card
  • PayPal payments will be refunded to your PayPal account
  • Bank transfers may take 5-10 additional business days to appear in your account

Please note that your financial institution's processing times may affect when the refunded amount appears in your account.

Exchanges

For physical merchandise, we offer exchanges for items of equal value if you received the wrong item or if the item is defective. To request an exchange:

  • Contact us within 14 days of receiving your order
  • Provide details about the item you wish to exchange and your preferred replacement
  • Return the original item as instructed by our customer support team
  • Once we receive the returned item, we will ship the replacement product to you

We do not offer exchanges for digital products, courses, or subscriptions.

Special Circumstances

Technical Issues

If you experience technical difficulties that prevent you from accessing or using our digital products or services, please contact our support team before requesting a refund. In many cases, we can resolve technical issues and provide assistance to help you use the product successfully.

Promotional or Discounted Items

Items purchased during promotional sales or with discount codes may have modified return policies, which will be clearly communicated at the time of purchase.

Gift Purchases

For items purchased as gifts:

  • Refunds will be issued to the original purchaser, not the gift recipient
  • Gift recipients may exchange physical items but cannot receive cash refunds
  • Gift cards and certificates are non-refundable

Customer Satisfaction Guarantee

We stand behind the quality of our products and want you to be completely satisfied with your purchase. If you are not satisfied with a product or service for reasons not covered in this refund policy, please contact us, and we will work with you to reach a fair resolution.

We review all feedback seriously and use it to improve our offerings. Your satisfaction is our priority, and we are committed to providing high-quality products and excellent customer service.

Changes to This Policy

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting on our website. Your continued use of our services after any changes to this policy constitutes your acceptance of the new terms.

We will notify registered users of significant changes to this policy via email or through a notice on our website.

Contact Us

If you have any questions about our Refund Policy, please contact us:

  • By email: [email protected] or [email protected]
  • By phone: +44 7633 248223 (Monday to Friday, 9:00 AM - 5:00 PM GMT)
  • By mail: 4 Theresa Fall, Karenmouth NP4 8LA, United Kingdom

We aim to respond to all inquiries within 2 business days.